DELIVERY INFORMATION

We deliver throughout Cornwall and nationally with free delivery for orders over £99. Any orders below this amount will be subject to a delivery charge. Costs are currently charged at £8.99 up to 12 bottles. This charge will be shown in your basket summary when placing an order. We use a 48 hour delivery service covering all of the UK (except NI and Isle of Man).
Please allow 2-4 business working days for delivery. We dispatch orders the next working day, after the order is placed.

In most instances we are unable to deliver to non-mainland UK destinations. However we will try to accommodate specific requests so please enquire to discuss options. 

FREE LOCAL DELIVERY

At Old Chapel Cellars we offer free local delivery within the TR1 postcode area with no minimum order quantity or price. We are sometimes able to offer free home delivery to other local areas, please contact us to enquire further.

CLICK AND COLLECT

Pay online and collect in-store. At checkout, under delivery method, please select 'Pick up'. You will not be charged and you will be notified when your order is ready to collect.

SHOP IN STORE

Why not come down to our store located in a former chapel on St Clement Street in Truro. You will find exclusive in-store promotions and maybe some opened bottle to try too!

RETURNS AND CLAIMS

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your goods to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, label intact and bottles are in a re-sellable condition. You’ll also need the receipt or proof of purchase.

What if you opened something and simply didn’t enjoy it? Whether it’s faulty, or just not to your taste – we'll be happy to replace the bottle with a personalised alternative of the same value.

To start a return or to enquire about a return, you can contact us at wine@oldchapelcellars.co.uk or by calling our shop on 01872 270545.

Damages and issues

All goods should be examined at the time of delivery. Any breakages or shortages should be signed for accordingly. We must be advised within 24 hours of delivery of any such claim. Under the distance selling regulations you have the legal right to cancel your order within fourteen working days of receipt of the goods, provided all the bottles are unopened and intact. The carriage costs for returning any items will be met by the purchaser.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING COSTS & EXPECTED DELIVERY TIMES

Uk Mainland Delivery on orders UNDER £99

£8.99

Please allow 2-4 working days for your order to arrive

Uk Mainland Delivery on orders OVER £99

FREE

Please allow 2-4 working days for your order to arrive

Local Delivery

FREE (For anyone in the TR1 postcode area)

In some case we are able to deliver your wines the same day! However we do ask that you give us 3 working days.

Click & Collect

FREE

You will be emailed as soon as your order is ready to collect. Orders are usually ready within a few hours if ordered on a working day.

PLEASE NOTE

• If the products you ordered are out of stock, we’ll recommend something else at the same price or higher, with no extra charge to you

• Let us know if we need extra instructions to find your house or if you’d like us to leave your wine somewhere safe. You can do this in the shopping cart page before check out under 'Add a note to your order'

• In most instances we are unable to deliver to non-mainland UK destinations. However we will try to accommodate specific requests so please enquire to discuss options.