Privacy policy

Old Chapel Cellars Wine Shop Limited

Vintages

Whilst we aim to keep all vintages and images up to date on our website there may be occasions when this is not possible, for instance when holding two vintages. If you require a specific vintage, please get in touch and we can confirm which vintage will be dispatched.

Minimum order quantities, delivery information and charges

There is no minimum order quantity or price to receive free home delivery in the local area -  all TR1 postcodes. We are sometimes able to offer free home delivery to other local areas, please contact us to enquire further.

We deliver throughout Cornwall and nationally with free delivery for orders over £95. Any orders below this amount will be subject to a delivery charge. Costs are currently charged at £7.99 up to 12 bottles and £4 thereafter.

This charge will be shown in your basket summary when placing an order. Please contact us should you have any further questions.

In most instances we are unable to deliver to non-mainland UK destinations. However we will try to accommodate specific requests so please enquire to discuss options. 

Order times

We endeavour to send out all orders received within 2-4 working days.

Delivery Instructions

If you have a specific safe place, for example with a neighbour or out of sight on your property, to leave your delivery if you are out please contact us by e-mail [email protected] or by phone to let us know. This increases the chances of you receiving your order as soon as possible.

Wine Stock

Very occasionally we may run out of a particular wine without notice. Should this be the case we will contact you to discuss your order and advise of a later delivery date or recommend an alternative bottle or case. If our suggested wines do not meet with your requirements or if the new delivery date does not meet with your approval we will arrange a full refund.

Questions

If you have further questions or concerns regarding your order or delivery please do not hesitate to give us a call on 01872 270545. If there are unforeseen supply problems you will be informed by either email or telephone.

Legal consent

By placing an order via our website you are confirming that you are at least 18 years of age. We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18 years old. We reserve the right not to deliver if we are unsure of this.

Claims

All goods should be examined at the time of delivery. Any breakages or shortages should be signed for accordingly. We must be advised within 24 hours of delivery of any such claim. Under the distance selling regulations you have the legal right to cancel your order within fourteen working days of receipt of the goods, provided all the bottles are unopened and intact. The carriage costs for returning any items will be met by the purchaser.

Ordering and Payments

We offer a fully secure credit card payment gateway. We recommend that you use this process. However if you prefer we are more than happy to receive your instructions over the phone 01872 270545.

Price

All prices are shown including VAT. All prices are subject to change.

Legal Ordering Age

We will not sell to anyone under the legal drinking age as dictated by law.

Refunds

If the wrong goods have been delivered, there has been a problem with the delivery and some bottles have been broken, or if the wine is faulty or corked we will offer a refund. Please contact us immediately if you have any concerns or problems with your wine purchase. We are more than willing to help and advise where we can.

Privacy

We are committed to protecting and maintaining our customers privacy while making using the website as simple and secure as possible. All electronic payment transactions are handled by Paypal using Secure Socket Layers (SSL) which ensure that all data is encrypted and therefore extremely difficult to view if intercepted by anyone. We do not access or store your card details at any point of the transaction. If we suspect any suspicious use of your card our customer sales team will contact you by telephone or email prior to the payment being processed.

We do not use any of the information that we have obtained from you other than to fulfil your orders and add you to our mailing list. We do not share this information with any third party. But if you prefer not to receive any communication from us there is an opt out box that needs to be clicked. 

Data Protection

Any personal information you submit to Old Chapel Cellars will be dealt with in accordance with our Privacy Policy.

Old Chapel Cellars promotes sensible drinking at all times www.drinkaware.co.uk/

Contact Details

Old Chapel Cellars Wine Shop Limited is owned and operated by Headley Rothwell Limited.

Address: Millpool, St Clements Street, Truro, Cornwall TR1 1EX

Phone: 01872 270545 Email: [email protected]

Registered address: Lowin House, Tregolls Road, Truro, Cornwall TR1 2NA

Registered in England No. 12840962 VAT No: 359976130

AWRS No. XHAW00000115126